The Small Print | Returns, Exchanges, Terms

 PLEASE READ THE TERMS CAREFULLY.  BY USING THE SITE OR SERVICES, YOU ACKNOWLEDGE AND REPRESENT THAT (i) YOU HAVE READ THESE TERMS, (ii) UNDERSTAND THEM, (iii) AGREE TO BE BOUND BY THEM, AND (iv) YOU ARE LEAST 18 YEARS OLD.  NOTE THAT YOU MAY NOT USE THE SITE OR SERVICES UNLESS YOUR ARE AT LEAST 18 YEARS OLD.  IF YOU DO NOT AGREE TO ANY OF THE TERMS BELOW, WE ARE UNWILLING TO GRANT YOU ACCESS TO THE SITE OR THE SERVICES. 

A. Accounts.

In order to use certain features of the Site or Services, you must register for an account with Company (“Account”) and provide certain information about yourself as prompted by the Site registration form.  You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account.  You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security.  Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. 

 Copyright © 2020, Colette's Play Sets, LLC. All rights reserved.  All trademarks, logos and service marks (“Marks”) displayed on the Site or Service are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks. 

A. Certain Products and Disclaimers.

WARNING: CHOKING HAZARD – SMALL PARTS. NOT FOR CHILDREN UNDER 3 YEARS.  YOU ACKNOWLEDGE THAT THE PRODUCTS ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF THREE (3) AND MAY CONTAIN SMALL PARTS.  IN ADDITION TO ALL OTHER LIMITATIONS AND DISCLAIMERS IN THIS AGREEMENT, COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY, IN WHOLE OR IN PART, FOR ANY CLAIMS, LIABILITY, DAMAGES, LOSS OR COSTS ARISING FROM SUCH USE. 

 B. Products and Pricing.

All products listed on the Site (“Products”), their descriptions, and their prices are each subject to change.  Company reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice.  You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product (except as set forth in Section V).  In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right, prior to the acceptance of your order (as described below), to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged.  If your credit card has already been charged for the order and we cancel your order, we shall immediately issue a credit to your credit card account in the amount of the charge.

C. Orders.

When you make an order, you are making an offer to purchase, and such offer is subject to our acceptance.  Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason.  We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

D. Payment Terms.

For each Product you order on the Site, you agree to pay the price applicable for the Product as of the time you submitted your order (“Product Price”), the shipping fees for the delivery service you select (“Shipping Fees”), and any applicable Taxes (defined below).  If you order a subscription to a Product with a monthly term that auto-renews (“Subscription”), then you agree to pay the applicable Product Price, Shipping Fees, and Taxes upon each auto-renewal date, until you terminate your Subscription in accordance with the directions on the Site.  Your next billing date will be displayed in your Account page next to each of your active Subscriptions. We reserve the right to change the timing of our billing, in particular, if your Payment Method has not successfully settled, your original purchase date is within 15 days of your auto-renewal date, there are unforeseen delays that hinder our ability to ship your product or there are changes to your account or Subscriptions.  Please note that if your Subscription includes a discounted Product Price for a promotional period, once the promotional period expires, your Subscription will renew at the full Product Price.  As such, if you purchase a Subscription, until such time as you terminate your Subscription in accordance with the directions on this site, you hereby authorize, agree and assent to the Company automatically billing your credit card submitted as part of the order process for such amounts that are due.  You will be solely responsible for payment of all taxes (other than taxes based on Company’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (“Taxes”) not withheld by Company, including, without limitation, all Product purchased pursuant to any Updated Subscription.  All payments are non-refundable.  Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You agree to pay for all collection costs, attorneys’ fees, and court costs incurred in the collection of past due amounts.

E. Shipping Policy.

Products will be shipped in accordance with the shipping method you selected when placing the order.  Any delivery dates provided by Company are estimates.  Company reserves the right to make deliveries in installments.  Company will send you an email when your order has shipped and you may review your order and shipping information on your Account. Company is not responsible for shipping delays. 

F. Cancellation Policy.

Subscriptions that auto-renew every month can be canceled any time after the first Subscription Play Set ships.  In order to cancel, please contact us by email (hello@colettesplaysets.com) at least two business days prior to your subscription’s auto-renewal date.

G. Return Policy.

(i) Return Policy.  Subscription products, any custom products, products from seasonal collections, and products described as “Final Sale” are not eligible for returns. For any other product, the Company will accept returns only for store credit and only in accordance with the Return Procedures below. The credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credit may only be used for future purchase of Products on the Site (excluding gift cards) and are not transferable.

(ii) Exchanges.  We do not accept any Product exchanges.

(iii) Damaged Products.  If the Product arrives damaged or not substantially as described (“Damaged Product”), Company will accept returns only in accordance with the Return Procedures below. Please note that Products are handmade and there will be reasonable variations. No two Products will be identical. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that the damaged or defective product will be exchanged for an identical non-defective product. 

(iv) Return Procedures.  The following sets forth the required “Return Procedures”:  All returns must be made within 14 days after the Product shipment date.  All returned Products must be unused and returned in accordance with the instructions received from contacting customer service (hello@colettesplaysets.com). You are solely responsible for the cost of shipping the returned Product.  All Products not returned in accordance with the Return Procedures shall be sent back to you. 

H. Promotions.

Please read the official rules that accompany each special offer, coupon, discount, giveaway, contest and sweepstakes that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers.  Limit one promotion per order.